Filmora for Mobile FAQs
Here you can find answers to frequently asked questions about Filmora for Mobile.
Top Questions
Subscription
Subscription
FAQs about Subscription
1. Can I cancel my subscription at any time?
Yes, of course. You can cancel your subscription at any time.
2. How can I cancel my subscription?
If you are using FilmoraGo for Andriod , you can cancel the subscription on the Google Play app.
Follow these steps:
If you are using FilmoraGo for iOS , you can cancel the subscription on the App Store.
Here we go:
Please note that uninstalling the app will not cancel your subscription. And when you cancel the subscription, you’ll still be able to use your subscription for the time you’ve already paid.
Follow these steps:
Open Google Play Store on your Android phone.
Make sure you're signed in to the correct strong> Google Account that you used to subscribe to FilmoraGo.
Tap Menu > Subscriptions .
Select the subscription you want to cancel.
Here we go:
Open the Settings app on your iPhone.
Make sure you're logged in to the correct Apple ID that you used to subscribe to FilmoraGo.
Tap your name > Subscriptions .
Tap the subscription you want to cancel.
Tap Cancel Subscription .
Account
Account
FAQs on Payment of Filmorago
1. How to activate FilmoraGo after purchase?
If you’ve purchased a license for FilmoraGo for Android , log in to Google Play Store with the Google Account you used to place the order. Then you can enjoy the membership rights normally.
As for FilmoraGo for iOS, once you purchase a license on the app, it will be activated automatically. If it doesn't, tap Settings > Restore Purchase on the app to activate it manually.
As for FilmoraGo for iOS, once you purchase a license on the app, it will be activated automatically. If it doesn't, tap Settings > Restore Purchase on the app to activate it manually.
2. Is one license good for both mobile and PC?
No.
Please kindly note that FilmoraGo is mobile video editing app. It cannot be used on PC. And our product for PC is called Filmora. They are two different products, so the license you purchased for FilmoraGo can't be used to activate Filmora.
Please kindly note that FilmoraGo is mobile video editing app. It cannot be used on PC. And our product for PC is called Filmora. They are two different products, so the license you purchased for FilmoraGo can't be used to activate Filmora.
3. Is one license good for both FilmoraGo for Android and iOS?
No.
FilmoraGo for Android is authorized through a Google account, while FilmoraGo for iOS is authorized through Apple ID. They use different authorization systems, so you can’t use the license for FilmoraGo for Android to activate FilmoraGo for iOS.
FilmoraGo for Android is authorized through a Google account, while FilmoraGo for iOS is authorized through Apple ID. They use different authorization systems, so you can’t use the license for FilmoraGo for Android to activate FilmoraGo for iOS.
4. Can one license be used on multiple phones?
No.
one license can only be used on one phone at a time, but you can change the phone to use.
one license can only be used on one phone at a time, but you can change the phone to use.
5. How to sync authorization?
If you want to use the license for FilmoraGo for Android on a new Android phone, log in to Google Play Store on the new phone with the authorized Google account.
Same thing with FilmoraGo for iOS, log in to App Store on your new iPhone with the authorized Apple ID. And you can continue to enjoy membership rights.
Same thing with FilmoraGo for iOS, log in to App Store on your new iPhone with the authorized Apple ID. And you can continue to enjoy membership rights.
6. Can I change the authorized email?
No.
The authorized email is associated with you authorized Google account or Apple ID. We can’t modify it directly for you.
The authorized email is associated with you authorized Google account or Apple ID. We can’t modify it directly for you.
7. What can I do if it asked me to pay again?
First, please make sure your order is not canceled.
If the order is normal but the authorization fails, tap thePro button and then “Restore” to activate the authorization.
If the order is normal but the authorization fails, tap the
Editing Tips
Editing Tips
1. How to share the edited video to YouTube?
After you finish editing a video in FilmoraGo, tap the Export button, complete the export settings and continue to export.
When the export is complete, select YouTube in the Share section at the bottom to instantly share your exported video to YouTube.
When the export is complete, select YouTube in the Share section at the bottom to instantly share your exported video to YouTube.
2. Where can I find the exported videos?
Videos exported from FilmoraGo will be saved directly to your phone's album.
