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Review of Google Duplex: The Google AI Assistant in 2024

Larry Jordan
Larry Jordan Originally published Nov 23, 23, updated Mar 27, 24

In a world dominated by AI, many tools have been launched to make our lives easier. The long-term dream of interacting with machines has been fulfilled in recent years. However, efforts are still underway to improve the natural communication of these AI assistants.

In this regard, Google launched its statement in AI technology as Google Duplex. The following review delves deep into Google’s AI assistant. Keep reading to learn more about Duplex Google’s applications in the real world. Also, discover another AI solution to make your video editing easier.

In this article
  1. Part 1: Introducing Google Duplex: The Dedicated Google AI Assistant
  2. Part 2: What Can Be Done with Google Duplex – An Overview
  3. Part 3: Booking an Appointment with Google AI Assistant
  4. Bonus Part: Make Your Video Editing Convenient with AI Copiloting: Reviewing Wondershare Filmora
  5. Conclusion
AI Copilot Editing
Say goodbye to editing roadblocks and hello to a smoother, smarter editing experience with Filmora’s AI Copilot!
Wondershare Filmora

Part 1: Introducing Google Duplex: The Dedicated Google AI Assistant

Google’s CEO Sundar Pichai first announced the launch of Google Duplex at the Google I/O Developers Conference in May 2018. Duplex is an AI-based technology that assists users in making general appointments or reservations.

Google’s main aim with Duplex was to make AI interactions more lifelike. The AI can make calls and understand the receiver at the other end. Duplex can also insert pauses and filler words like “ums” and “ahs” in its conversations. This makes the interaction sound more natural. The core of Duplex can cater well to understanding and interacting with humans while maintaining a natural timing and speaking manner.

google duplex ai assistant

Where is Google Duplex Available to this Date?

According to the latest updates, Google has been rolling out its Duplex to various parts of the world. As of yet, Google’s AI assistant is available in 17 countries. This includes 49 states of the US (except Louisiana). Other countries where Google Duplex is available include:

  • Argentina
  • Australia
  • Brazil
  • Canada
  • Chile
  • Colombia
  • France
  • Germany
  • India
  • Japan
  • Mexico
  • New Zealand
  • Peru
  • Spain
  • United Kingdom
  • Venezuela

Part 2: What Can Be Done With Google Duplex – An Overview

After knowing the basic understanding of the AI Google Assistant, let’s see what it can do. The following parts briefly overview the devices supporting Duplex and its use cases.

Devices Supporting Google Duplex

Duplex AI was first seen in Google’s Pixel phones. These included Pixel, Pixel XL, Pixel 2, Pixel 2XL, Pixel 3, and Pixel 3XL. The feature is now available on almost all smartphones, including Android and iOS. You only need the Google Assistant App and Google Search or Google Maps access. If you are in a country where Duplex is available, you can easily use it on your device or smart display.

google duplex device availability

Use Cases of Google Duplex

Google Duplex was launched as a conversational AI to speak on behalf of individuals. Duplex can imitate the speech patterns of real-world humans for human-to-computer interactions. Some use cases of Google Duplex include:

  • Booking Appointments: One of the main use cases of Google Duplex is booking appointments. You can provide details such as the type of service and your preferred time. Depending on your requirements, Duplex will book an appointment with a business, such as a restaurant or salon.
  • Checking Wait Times at Restaurants: Google can call restaurants to check for wait times. These calls use the automated voice-calling technology by Google. Google monitors and records the calls for quality assurance.
  • Reviewing Business Information: Duplex can check stores for in-demand items or inventory details. Google can also call businesses to obtain information about their business hours. This information can result in updates to the business profile on Google Search and Maps.

Hold For Me – A Flagship Feature of Google’s AI Assistant:

It is quite annoying when you call a business and are put on hold, usually for hours on end. Long waiting times in various businesses can take an eternity until a customer support representative finally picks up. Meanwhile, users are forced to listen to repetitive messages and music.

Luckily, Google’s AI assistant can take away some of this trouble. Using the “Hold For Me” feature, Google Assistant can wait in line on your behalf. You can continue with your everyday tasks during this time. When someone on the line is ready to talk to you, Google will notify you. You will see a prompt on the screen along with sounds and vibrations to let you know your turn.

This feature is available on Google’s Pixel 3 and later devices. For now, the “Hold For Me” service is only available in the US, Canada, and Australia. It is important to note that since the technology uses AI, it might sometimes fail to detect when the call is taken off hold. Audio from other apps is also turned off when the feature is active. Currently, the “Hold For Me” feature only works with toll-free numbers.

hold for me google duplex

Part 3: Booking an Appointment with Google AI Assistant

Duplex by Google offers its services to make appointments on behalf of users. It can hold conversations that sound just like real humans. To book an appointment with Google Duplex AI, you can follow the steps below:

Step 1

Launch Google Assistant on your phone or smart display powered by Google. Then, ask the AI Google Assistant to set up the relevant appointment. You can say stuff like, "Book an appointment at Dorsia." If you provide vague instructions without naming a particular place, Google will provide you with a list of options.

Step 2

After you select the business, Google’s AI Assistant will inquire about the details, such as the date and time. After specifying the details, confirm the call and let Duplex do the rest. After Duplex makes the call, it will let you know whether the reservation was made or if the AI failed to reach the business.

booking appointment with google duplex

While the process is relatively simple, it has some limitations. Google Duplex is not universally available. In addition to this, not every business supports calls from Duplex. It is primarily focused on specific use cases. The AI can also face challenges handling complex conversations as it lacks emotional intelligence.

Moreover, Duplex may face challenges in understanding and responding to diverse regional accents and dialects. The AI relies on an internet connection for its functionality. It also raises privacy concerns, especially when making calls on users' behalf.

Bonus Part: Make Your Video Editing Convenient with AI Copiloting: Reviewing Wondershare Filmora

Google Duplex is a wonderful way of letting AI handle your important reservations and bookings while you focus on other important things. AI has been incorporated into various services to ease tasks for users. However, video editing requires dedication and creativity that cannot be matched with common machine-learning systems.

If you are looking for a powerful AI assistant to help you with video editing, Wondershare Filmora has the perfect answer. It is an audio and video editing software with professional-level competencies. Filmora has a complete toolset to bring the best out of your content. With its powerful tools, you can expand your creative process and boost your workflow.

The AI Copilot Editing on Filmora allows users to automate their editing process. It uses strong AI algorithms to analyze content. The feature can then provide valuable insights and support to optimize your work. You can prevent errors and detect conflicting parameters. AI Copilot can also provide guidance to access the desired features.

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Prominent Features of Wondershare Filmora:

Filmora offers a range of other resources besides AI Copilot Editing. Some of these incredible features offered by Filmora are as follows:

  • AI Copywriting: Filmora offers integration with ChatGPT to generate AI scripts. You can input the video description, and the AI will create interactive video scripts instantly. It can also generate YouTube titles and compelling descriptions.
ai copywriting filmora
  • AI Text-to-Video: A built-in text-to-video generator is available in Filmora. You can transform your text into interactive videos. Users can also customize the fonts, styles, and transitions for unique content.
ai text to video filmora
  • Auto Beat Sync: You can match your audio to the video without effort in Filmora. The tool can automatically analyze the audio and beats. It will then sync the audio and video simultaneously for clear outputs.
auto beat sync filmora
  • AI Portrait: It allows users to remove backgrounds from videos with high accuracy. You can separate the subjects without a green screen or chroma keys. Filmora also offers stickers and effects to enhance the portraits further.
ai portrait filmora

Accessing the AI Copilot in Filmora

The AI Copilot feature can make your editing process much easier. Here is the step-by-step guide on how to enable this feature on Filmora:

Step 1Launch a New Project on Filmora

To use the AI Copilot feature, first install Filmora on your computer. While you are present in the “Create Project” tab, click on the “New Project” button.

create new filmora project
Step 2Access the AI Copilot Feature

There are two ways to access the AI Copilot. Once you import your audio or video into the interface, drag it to the timeline. Find and click the AI Copilot icon from the toolbar at the top of the timeline. You can also right-click on the video and choose “AI Copilot” from the popup list.

open ai copilot feature
Step 3Ask the AI Copilot for Suggestions

Once you tap "AI Copilot," a new window will open that will work like a chatbot. You can ask it for suggestions during the editing. AI Copilot can analyze your video content. It will then offer suggestions to enhance your content. The AI can also provide directions to access certain features in Filmora. You can then edit your video according to the insights and bring the best out of your content.

use ai copilot filmora
Free Download
Free Download


Google Duplex is a remarkable AI assistant with great capabilities. This technology ensures that everyday conversations with AI can be comfortable and natural. If you want a similar AI technology to assist you in video editing, you can try Wondershare Filmora. Its AI Copilot feature can now easily support you while modifying your video content.

Larry Jordan
Larry Jordan Mar 27, 24
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