Frequently Ask Questions

Download, Install,Upgrade and Activation

• How can I activate my Filmora9?
• Why I have both Filmora 8 and Filmora9 on my desktop?
• Difference between Filmora 8, Filmora9, and FilmoraPro
• Why I got an old version(V7.8.9)?
• What can I do if the installation was stuck at 0% or 98%?
• Is it free to upgrade to Filmora9 from an older version?

Import and upload

• What can I do if fail to open/save my project due to the write permission?
• Common tips on opening projects
• What should I do if want to open my project in another computer?

Basic Edit

• How can I adjust aspect ratio during editing with the Filmora9?
• What can I do to get a snapshot with high quality?
• Why my video quality is so poor once added to timeline?
• Why the video is lagging in the timeline?
• What can I do if the text/element I applied is not showing up?
• Why it is not working when I slow down a video?
• Why there is blank space left in the timeline after I cut/delete the video?

Filmstocks Effects Issues

• What is Filmstocks?
• How can I download Filmora effects after purchasing Filmstocks subscription?
• How can I install the single effects purchased from our old effects store in Filmstocks?
• What should I do if my effect download failed?

Creative edit

• How to edit green screen video with Filmora9?
• How to create thumbnail for my video?
• How can I get a plain text in Filmora9?
• How can I add a watermark/logo(PIP) to my video?

Export Issues

• Can I edit the project again once I exported it to other formats?
• What can I do if the quality of my exported video is bad?
• Why the conversion process is so slow?

Others

• How to update graphics driver to solve some crash issues in Filmora?
• Can I use the built-in effects in Filmora9 commercially?
• How to take a sample in macOS when my Filmora9 freeze or crash?

Activation for mac

• How do I register or activate Filmora for Mac?
• How can I activate Filmora9 for Mac?
• Will Filmora8 or older versions be replaced after I install Filmora9?
• Is there dark skin for Mac version?

Basic editing for mac

• Fail to import AVCHD file.
• Why can’t I apply the transition to the video?
• “Loading completed. 1 file failed to load ”appears while importing media
• Formats that can be imported to Instant Cutter
• Why is the video blurry after dropping to the timeline?
• How to fix the lagging playback on timeline while editing?

Advanced editing for mac

• Can I open the project created by windows version on Mac?
• Can I open/load projects made with older versions in Filmora9?
• Can I adjust the aspect ratio during editing with the Filmora9?
• Is it free to upgrade to Filmora9?

Export & Sharing for mac

About Filmora for mac

FAQs for Android

Titles Editing for Android

Effects Editing for Android

• Adding Transitions
• Adding Elements
• Adding Filters
• Changing or Removing Theme Filters
• Adding Overlays
• Changing or Removing Theme Overlays

Clip Editing for Android

• Adding Clips
• Arranging Clips
• Removing Clips
• Trimming Clips
• Making Jump Cuts

Export & Sharing for Android

• Sharing
• Saving Your Project
• Naming your Project
• Renaming an Existing Project

FAQs for iOS

• How to arrange the order of my clips on iPhone?
• How to import video/photo from Facebook/ Instagram for iOS?
• How to save my finished video to the my iPhone Camera Roll
• How to share my video on social media from my iPhone?
• How to change ratio of the video on my iPhone?

Titles Editing for iOS

• Adding a Title for iOS
• Editing a Title for iOS
• Editing Text in a Theme Title for iOS
• Changing a Theme Title for iOS

Effects Editing for iOS

• Adding Music from my iPhone
• Adding Elements for iOS
• Adding Filters for iOS
• Changing or Removing Theme Filters for iOS
• Adding Overlays for iOS
• Changing or Removing Theme Overlays for iOS

Clip Editing for iOS

• Adding Clips for iOS
• Arranging your Clips
• Removing Clips for iOS
• Trimming Clips for iOS
• Making Jump Cuts for iOS

Export & Sharing for iOS

• Sharing on social media
• Saving Project
• Naming Project
• Renaming an Existing Project for iOS