FAQ
Answers to common questions.
Choose a Category
Activation and Account ()
- 1. What is the difference between the paid version and trial version of Filmora9
- 2. How to activate my Filmora9 after purchase?
- 3. How to activate Filmora on an old version (Filmora 8 and 7)?
- 4. What can I do if it asked me to pay again or shows me a free plan after purchase?
- 5. How to reactivate Filmora9 after I change or format my computer?
- 6. What can I do if I want to change my email or forgot my account & password?
Basic Edit ()
- 1. How can I adjust aspect ratio during editing with the Filmora9?
- 2. What can I do to get a snapshot with high quality?
- 3. Why my video quality is so poor once added to timeline?
- 4. Why the video is lagging in the timeline?
- 5. What can I do if the text/element I applied is not showing up?
- 6. Why it is not working when I slow down a video?
- 7. Why there is blank space left in the timeline after I cut/delete the video?
Filmstocks Effects Issues ()
- 1. What's the difference for Filmstocks license?
- 2. What the effects will be once my subscription of filmstocks expired?
- 3. What is Filmstocks?
- 4. How can I download Filmora effects after purchasing Filmstocks subscription?
- 5. How can I install the single effects purchased from our old effects store in Filmstocks?
- 6. What should I do if my effect download failed?
Others ()
- 1. How to Cancel My Subscription？
- 2. What can I do when my preview is black?
- 3. What can I do if Filmora9 crashed after hitting import button to load files on my Dell?
- 4. What can I do if Filmora9 crashed after hitting import button to load files on my Dell computer?
- 5. How to update graphics driver to solve some crash issues in Filmora?
- 6. Can I use the built-in effects in Filmora9 commercially?
- 7. How to take a sample in macOS when my Filmora9 freeze?