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License Inquiry (
)
1. What is the license difference between Filmora9 and Filmstock?
2. Why I have been charged for subscription since I purchased the lifetime license？
Filmora Activation and Account (
)
1. How do I activate FilmoraX if I have a registration code for the old version of Filmora
2. What is the difference between the paid version and the trial version of Filmora9
3. How to activate my Filmora9 after purchase
4. How to activate Filmora on an old version (Filmora 8 and 7)
5. What can I do if it asked me to pay again or shows me a free plan after purchase
6. How to reactivate Filmora9 after I change or format my computer
7. What can I do if I want to change my email or forgot my account and password
Others - FAQ (
)
1. How to Cancel My Subscription？
2. What can I do when my preview is black?
3. What can I do if Filmora9 crashed after hitting import button to load files on my Dell?
4. What can I do if Filmora9 crashed after hitting import button to load files on my Dell computer?
5. How to update graphics driver to solve some crash issues in Filmora?
6. Can I use the built-in effects in Filmora9 commercially
7. How to take a sample in macOS when my Filmora9 freeze?
Export Issues - FAQ (
)
1. Can I edit the project again once I exported it to other formats
2. What can I do if the quality of my exported video is bad?
3. Why the conversion process is so slow?
Creative Edit - FAQ (
)
1. How to edit green screen video with Filmora9
2. How to create thumbnail for my video?
3. How can I get a plain text in Filmora9?
4. How can I add a watermark/logo(PIP) to my video?
Filmstock Effects Issues (
)
1. What's the difference for Filmstock license
2. What the effects will be once my subscription of filmstock expired?
3. What is Filmstocks
4. How can I download Filmora effects after purchasing Filmstocks subscription?
5. How can I install the single effects purchased from our old effects store in Filmstock?
6. What should I do if my effect download failed?
Import and Upload - FAQ (
)
1. What can I do if fail to open/save my project due to the write permission?
2. Common tips on opening projects
3. What should I do if want to open my project in another computer?
Basic Edit - FAQ (
)
1. How can I adjust aspect ratio during editing with the Filmora9?
2. What can I do to get a snapshot with high quality?
3. Why my video quality is so poor once added to timeline?
4. Why the video is lagging in the timeline?
5. What can I do if the text/element I applied is not showing up?
6. Why it is not working when I slow down a video
7. Why there is blank space left in the timeline after I cut/delete the video?
Download, Install and Upgrade (
)
1. Limitations of Filmora9 Trial Version
2. How can I activate my Filmora9?
3. Why I have both Filmora 8 and Filmora9 on my desktop?
4. Difference between Filmora 8, Filmora9, and FilmoraPro
5. Why I got an old version V7.8.9
6. What can I do if the installation was stuck at 0% or 98%?
7. Is it free to upgrade to Filmora9 from an older version
