Filmora - AI Video Editor
Edit Faster, Smarter and Easier!
Filmora Video Editor
Effortlessly create video with AI.
  • Various AI editing tools to increase your video creation efficiency.
  • Offer popular templates and royalty-free creative resources.
  • Cross-platform functionality for editing everywhere.

Fix “Facebook Messenger Not Sending Videos” on iPhone and Android!

Shanoon Cox
Shanoon Cox
Originally published Dec 21, 21, updated Jul 12, 24
Facebook Video Maker - Wondershare Filmora

Provide abundant video effects - A creative video editor

Powerful color correction and grading

Detailed tutorials provided by the official channel

In this era of the internet and social media, people's connections and interactions have also changed. Most people have shifted from the traditional cellular SMS and MMS to online platforms that back up all your chats and make them accessible from multiple devices.

Facebook is one of the most popular social media websites/applications, and now its Facebook Messenger is one of the top messaging apps in the entire world. You can easily send text messages, photos, videos, and voice notes.

Sometimes due to an issue, Facebook Messenger cannot send videos or photos; that is what you will learn in this article and how to fix those issues.

Why Can Facebook Messenger Not Send Videos and Photos

Reason 1: Network Problem

One of the most common problems is when your messages, photos, or videos are not sent on Facebook Messenger is a network issue. Either your Wi-Fi is not working properly, or there is an issue with your cell carrier. You may have run out of data allowance, or the signals might not be strong enough to upload your videos or photos.

Reason 2: Phone Storage Issue

Another reason why Facebook messenger is not sending messages could be that your device's storage is full or its cache memory has reached its maximum and is not registering anything new that is being fed into the application.

Reason 3: File Size Exceeding Limit

One of the reasons that may be the cause of the failed photo or video upload can be that the file you are trying to upload exceeds the limits set by Facebook messenger. Messenger allows the size of any media file, photo, or video not to exceed 25 MB. If the size exceeds the limit, Facebook Messenger will show an error.

Reason 4: Session Expired

Facebook Messenger has a certain time limit after which your login session expires. It will give you a prompt saying the login session has expired. That can also be a reason why Messenger is not sending videos and photos.

Reason 5: Restricted/Blocked

Suppose your messages have not been delivered, and you see a hollow circle beside your text message or video/photo. In that case, there is an unfortunate chance that you may have been restricted or blocked by the recipient while you were sending your message.

Another chance is that the recipient may have deactivated their account right after you pressed sent, and that is why Messenger may not have delivered your message, photo, or video.

How to Fix Messenger on iPhone and Android

Here are the fixes to the issues mentioned above. Some fixes may be the same on both iPhone and Android, while others may vary depending upon your device's operating system.

Fix 1: Network Settings

Please check your Wi-Fi connection, restart your router, and reconnect to your Wi-Fi network. If you are using cellular data, the issue may be that the signals are weak, or your data plan may have expired. Check your data plan or contact your carrier.

In case of weaker signals, drop down your notification panel and set toggle on your Android or swipe down from the top to open the control center on your iPhone/iOS device. Tap the airplane mode/flight mode, denoted by a plane symbol. Please turn it on and wait for all connections to be shut off. Then tap it again, and all connections will be turned on.

Click on Aeroplane icon

Click on Aeroplane icon

Doing this will connect your device to the nearest cell tower and improve signal quality, and your messages, videos, and photos will be sent on Facebook Messenger.

Fix 2: Phone Storage Issue

This is a relatively easy fix in devices using the Android operating system rather than devices with iOS. Go to settings, click on Apps, and scroll down to Messenger. By tapping on Messenger, it will open the App info menu of Messenger.

Click on Apps

Click on Messenger App

The menu will show you different options along with some stats as well. Tap on storage, and you will see the details of how Messenger is using the storage of your device.

Click on storage

At the bottom, you will see two main options, clear cache and clear data in this menu. At first, tap on clear cache, and it will clear all the temporary settings and extra data that you do not need.

Clear Cache on Android

This will hopefully solve the problem. If clearing cache does not help, tap on clear data. Clearing data will delete your account from the device, reset all permissions and settings.

You will need to sign in to Facebook Messenger again, but do not worry; it will not delete your pictures, videos, or personal data. Try to send any video or photo, and it will surely be effective, and your problem of Messenger not sending videos, photos or messages will be solved.

However, in iOS, you will have to restart your device by pressing and holding the power button until the power slider appears on the screen. Slide it to turn off your iOS device and wait for it to shut down completely. Power on the device again by pressing and holding the power button. This will clear some cache, but eventually, you might have to delete and reinstall Facebook Messenger.

Go to settings, click on General then click on iPhone storage

Select the app and Clear cache

Head down to the settings, General, iPhone storage, and scroll down to Facebook Messenger. After tapping on Messenger, you will see an option to delete the app. Delete it and then open the App Store, from where you can easily reinstall Facebook messenger, and you will be good to go after logging in!

Fix 3: File Size Issue

Facebook itself allows the uploading of files up to 4 GB. Still, Facebook Messenger is limited to 25 MB, and the reason your videos or photos might not be getting through is that your file size is exceeding Facebook Messenger's file size limit.

One fix is that you can send the video or photo by directly sharing it from your file manager or gallery rather than choosing the file from messenger's inbuilt option. That might not always work.

An easy solution is that you use any video editing software such as WonderShare Filmora for this job. WonderShare Filmora is a very powerful software with many features that you can use to edit your videos.

The size issue can be solved by either cropping the video a little bit or simply exporting the video using WonderShare Filmora in a lower quality setting, e.g., If the video is in 1920 x 1080 resolution, you can export it in 1280 x 720 resolution. This will only affect the quality a little bit but will significantly reduce the size of your video, and it will easily get through Facebook Messenger's size limit.

Another unpopular and unconventional fix to this issue is that you can compress the video into a zip file and then send it as a document to the other person or you can also upload it onto Google Drive or any online storage drive and share the link on Facebook Messenger so the other person can easily access the full-sized file in its original quality.

Fix 4: Session Expired

This is a very simple issue with an even simpler fix. If your session has expired, it means that you have been logged in for too long and your hosting servers have timed out. Facebook Messenger will show either ‘Session Expired’ or ‘Session Timed Out’ depending on your software version.

Session Expired Facebook Messenger

All you have to do is press 'OK,' and it will take you to the login screen where you can put in your credentials, and you will be logged in to Facebook Messenger again, and then you can easily send messages, videos, and photos.

Fix 5: Restricted/Blocked

Unfortunately, there is currently no fix to this issue. If someone has restricted you or blocked you on Facebook or Messenger, you cannot contact them or send them messages. You have to contact them through some other medium or application.

Bonus Tips

Messages Not Sending on iPhone and Android

If your text messages are not sent, the most common issue can be a network problem. Either your signals are weak, or if you are using iMessage on iOS or its mirror service on Androids that uses Google Duo, it means that your internet or mobile data is not working.

To fix the cellular signal issue, you have to toggle on Flight mode until it cuts off all connections and then toggles it off again to regain connectivity. Doing this will connect you to the nearest cellphone tower, and you will get the best possible network coverage. This will also help in providing better cellular data coverage as well.

For Wi-Fi, either reconnect your phone to a different Wi-Fi network or manually restart your router, and that will hopefully solve the internet issue.


Now that you know all the finicky tips and trips on fixing Facebook Messenger, not sending videos, photos, or messages, nothing can stop you from having a smooth and fun experience. You can now follow these easy fixes and seamlessly share memories with your friends, family, and loved ones in the form of videos, photos, and text messages.

Now there is no need to worry regardless of what device you have or what operating system it has, iOS or Android; these fixes have got you covered!