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Why Is CapCut Not Working and How to Fix It [2025]

James Hogan
James Hogan Originally published Jan 20, 25, updated Jan 21, 25

Are you experiencing problems with CapCut not working properly, especially after the news of the app getting banned in certain areas? For example, does it show a black screen or fail to load when you try to use it? While CapCut is a popular video editor in the industry, that doesn’t mean it’s free from occasional glitches or errors.

These issues can disrupt your workflow and leave you wondering what went wrong. Why does CapCut sometimes fail to work? Can errors like the CapCut black screen be fixed easily, or should you consider an alternative?

Don’t worry; this guide covers the most common reasons for these problems. It’ll also provide practical solutions to get CapCut running smoothly again. Plus, we’ll introduce Wondershare Filmora as an alternative for seamless video editing. Let’s dive in!

how to fix capcut not working
In this article

Part 1. Common Reasons Why CapCut Is Not Working

If you’re asking, "Why is CapCut not working?" you’re not alone. Many users face the same issues, especially after the CapCut was banned. Here are the most common causes behind CapCut glitches and errors.

Reason 1: Poor Network Connection

CapCut relies on the internet for features like downloading assets, syncing projects, or accessing cloud storage. A weak or unstable internet connection can interrupt these processes, causing CapCut not working properly. Additionally, server maintenance or outages on CapCut’s end can also lead to temporary issues.

poor internet connection

Reason 2: System Requirements Not Met

To run CapCut smoothly, your device must meet the minimum system requirements.

  • On mobile, this includes having a compatible operating system and sufficient processing power.
  • On desktops, older or unsupported systems may struggle, leading to CapCut black screens, crashes, or errors during editing.

Reason 3: Outdated Drivers or Software

On PCs, outdated graphics drivers can interfere with CapCut’s rendering capabilities, resulting in crashes or black screen. Similarly, using an outdated version of the CapCut app or operating system on mobile devices can lead to compatibility problems and errors.

Reason 4: Corrupted or Improper Installation Files

Incomplete downloads or corrupted installation files can cause CapCut to malfunction. Both on a mobile device or PC, errors during the installation process can result in missing features, crashes, or failure to launch.

Reason 5: Insufficient Storage or Memory

Video editing demands significant device resources. CapCut may lag, freeze, or crash during use if your device has low storage space or insufficient RAM. Ensuring adequate free space and optimizing your device’s performance can help avoid these issues.

insufficient storage or memory

Reason 6: Restrictions or Bans in Certain Countries

One significant reason why CapCut not working is due to restrictions or bans in certain regions. For example, the U.S. government recently banned CapCut and other ByteDance apps over national security concerns. If you're in the U.S., this ban may explain why CapCut is no longer accessible.

Knowing the common reasons why CapCut not working is crucial to deciding how to fix it. Next, we’ll explore detailed solutions to get the app working again like a charm.

Part 2. How to Fix CapCut Not Working

Experiencing CapCut not working can be frustrating, but most problems can be resolved with a few solutions. Try these practical solutions for mobile or desktop one by one to get CapCut working smoothly again.

Solution 1: Check Internet Connection

CapCut relies on a stable internet connection for features like downloading assets and syncing projects. Here’s what to do:

  • Test your internet speed using an online tool.
  • Switch to a stronger Wi-Fi network or ensure your mobile data connection is stable.
  • Restart your router or device if the connection remains unstable.

Solution 2: Check System Requirements

Ensure your device meets CapCut’s minimum requirements to avoid glitches or crashes.

  • On mobile: Confirm your operating system is up-to-date (e.g., iOS 12 or later, Android 5.0 or higher).
  • On desktop: Check your device specs (processor, RAM, and storage) against CapCut’s requirements. Upgrade your system if needed.

Solution 3: Update Software and Drivers

Outdated software can lead to compatibility issues. Here’s how to update:

  • On mobile: Visit the App Store or Google Play Store to ensure you’re using the latest version of CapCut. Additionally, update your device’s operating system for optimal performance.
  • On PCs: Update your graphics drivers through the manufacturer’s website or using a driver update tool.
Note: Due to the recent ban on CapCut in the U.S., you downloaded the app can no longer receive updates, even though it remains on your devices.

Solution 4: Reinstall CapCut

Corrupted files or incomplete installations can cause CapCut to malfunction. Follow these steps to reinstall:

  • On mobile:

Step 1: Uninstall CapCut from your device.

Step 2. Restart your phone.

Step 3: Reinstall CapCut from the App Store or Google Play Store.

  • On PCs:

Step 1: Uninstall CapCut via your system settings.

Step 2: Clear any remaining CapCut files from your system.

Step 3: Download and install the latest version from CapCut’s official website.

Solution 5: Free Up Storage and Memory

Low storage space or insufficient memory can hinder CapCut’s performance. Try these tips:

  • On mobile: Delete unnecessary files, apps, or media. Clear cache data for a quick boost.
  • On PCs: Use disk cleanup tools to remove temporary files. Close background apps to free up RAM.

Solution 6: Switch to an Alternative Video Editor

If CapCut is unavailable in your region due to restrictions or bans, your best solution is to switch to another video editor. Users affected by such bans may need to explore alternative video editing tools, such as Wondershare Filmora.

By following these solutions, you should be able to resolve most issues why CapCut is not working. If the CapCut still isn’t performing as expected, don’t worry - there’s a reliable alternative we’ll discuss in the next section.

Part 3. Use CapCut Alternative: Wondershare Filmora

If troubleshooting doesn’t resolve your issues with CapCut not working, or if you’re in a region like the U.S. where CapCut is no longer available due to recent bans, consider switching to a reliable CapCut alternative - Wondershare Filmora. Available for both mobile and desktop, Filmora is a video editor packed with advanced and AI-powered features.

Filmora for Mobile

filmora for mobile

Filmora is a video editing app available for both iOS and Android devices. It’s one of the best apps for editing videos on the go and is powered with AI. Here are the key features of Filmora for Mobile:

  • Basic Video Editing Tools: Filmora makes it simple to trim, split, duplicate, and merge video clips while preserving their quality.
  • Templates and Effects: Choose from a variety of templates, transitions, and effects to create high-quality videos on the go.
  • AI Captions: Filmora has an AI Speech-to-Text feature to auto-generate subtitles for your videos. It’ll help you enhance accessibility and save you time.
  • Text to Video: Transform your written ideas into videos by simply providing text descriptions. This feature allows you to create visuals quickly from your concepts.
  • AI Voice Cloning: Replicate your voice to generate realistic voiceovers with various emotional tones. It’s available in multiple languages.
  • AI Music & Sound Effects: Easily produce high-quality, royalty-free music and sound effects to enhance the atmosphere of your videos.
Get Started for Free Get Started for Free

Filmora for Desktop

filmora for desktop

Filmora is also available for desktop users on both Windows and Mac. Filmora’s features are designed to meet the needs of beginners and professionals in editing. Here are the features of Filmora for desktop:

  • Basic Video Editing Tools

Filmora provides essential video editing tools that enable you to create simple yet impactful videos. You can trim, split, and cut footage, apply filters and overlays, and add transitions with ease.

  • Video Assets Library

Access a wide range of royalty-free resources. It includes music, sound effects, stock videos, filters, overlays, and transitions. These assets can elevate your video projects effortlessly and professionally.

  • Preset Templates

Start your projects using pre-designed templates. These templates allow you to create videos with minimal effort, making the editing process quick and easy.

  • AI-Powered Video Editing Tools

Filmora integrates with AI technology to streamline the editing process. Features include AI Text-to-Video, AI Subtitle Generator, AI Copywriting, and more. They’re enabling faster and smarter video creation.

  • Built-In Effects and Templates

Choose from an extensive library of transitions, filters, and preset templates. These options save time while ensuring your videos look polished and visually engaging.

  • Audio Tools

Use advanced audio editing capabilities, including background noise removal, audio equalizer settings, and AI Voice Cloning, to make your videos sound as professional as they look.

Learn More About Filmora for Desktop

Check out this YouTube video to see Filmora in action and discover more about its desktop features:

Get Started for Free Get Started for Free

Conclusion

Experiencing CapCut not working can be frustrating, especially when these issues interrupt your editing workflow. Problems such as unstable internet connections, outdated software, or insufficient storage are often the culprits behind these errors. Following the troubleshooting steps outlined in this guide should help you resolve these issues effectively.

If you’re still encountering problems, like the CapCut black screen, or you’re in a region where CapCut is no longer available due to recent bans, consider switching to Wondershare Filmora. With its advanced AI-powered tools and seamless editing features for both mobile and desktop, Filmora ensures a smooth, professional editing experience. Start creating effortlessly with Filmora today!

Get Started for Free Get Started for Free
James Hogan
James Hogan Jan 21, 25
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