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Filmora9 FAQ

Activation and Account: What can I do if I want to change my email or forgot my account & password?

I. Change email or account

Currently our users cannot change the purchased email or Wondershare ID account by themselves. So if you typed a wrong email at the very beginning during purchase or you want to change your account to another email, please click here to submit a support request ticket with our Support Team so they can continue to help troubleshoot this issue for you.

II. Forgot or reset password

1. If you’ve forgotten your password to your Wondershare ID account, click the “Forgot password?”

2. Enter your Wondershare ID account or email, then click NEXT STEP

3. A verification code will be sent to your email. Please input the verification code and click NEXT STEP

4. Set a new password and confirm

 

Tips: If you didn’t receive any verification code, please click here to submit a support request ticket with our Support Team so they can reset the password for you.